Introduction
The Native Antigen Company is committed to protecting your privacy. Any information we
collect is stored on servers which are held in physically secure locations and are protected
by firewall and password based security measures.
The policy below sets out what information we collect, why we collect it and how we use
that information.
Basic information and creating an account
When you browse the Native Antigen Company website, we establish a minimal “user
profile” for you on the website which is tracked via a cookie (see ‘Cookies’ section below).
This contains basic information such as how you first found us, IP address, and ISP host. If
you decide to create an account with us, this profile is then associated with the email
address you then provide.
You can update your account details by clicking on the ‘Log In or register’ links at the top of
any page.
What we collect
We may collect the following personally identifiable information:
- name
- contact information including email address
- demographic information such as address and postcode
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We may use your details to process orders and invoices, and to maintain records of your
interactions with our customer service teams. We may use the information to improve our
products and services.
We may periodically send promotional emails about new products, special offers or other
information which we legitimately believe you may find interesting using the email address
which you have provided. We may contact you by email, phone, fax or mail. We may use the
information to customise the website according to your interests.
Credit Card Information
Any credit card information provided is passed over a secure encrypted (SSL) connection
and handled by a third-party site. We provide a third-party certificate which can be used to
verify the credentials of the server you are supplying the details to. The Native Antigen
Company do not hold any records of credit card information supplied by you to the thirdparty.
Statistical website usage information
The Native Antigen Company also uses data collected from our website logs and standard
JavaScript tools to spot general patterns of use of our website – this information is handled
in aggregate form.
We do this in order to understand what users are interested in on our website and to help
us improve the design of our website or product offerings.
How The Native Antigen Company uses cookies
Cookies are very small text files saved to your computer that are used to track user
navigation around a website. Cookies enable us to identify you or the device you are on
when you have logged in.
We use cookies that are necessary to enable you to see certain features on our site, such as
pricing for your country. We also use cookies to help us improve the performance of our site
providing you with a better user experience. This includes collecting standard information
about visitor behaviour patterns. We do this to find out things such as the number of visitors
to the site and collect this information in a way which does not personally identify anyone.
We do not sell the information collected by cookies nor do we disclose information to third
parties. When we want to collect personally identifiable information (for things like email
sign ups), we will be explicit about this.
Users have the ability to accept or disable cookies by modifying the settings in their
browser. Disabling cookies, however may mean that some functionality may be affected. To
find out more about cookies, including how to see what cookies have been set and how to
manage and delete them, visit www.allaboutcookies.org.
We may advertise on the Google content network using Google’s remarketing technology.
Google place a unique ad-serving cookie on your computer and will use non-personal
information about your browser and your activity at this site to serve ads on their content
network.
Google AdWords Remarketing allows us to tailor our marketing to better suit your needs
and only display ads that are relevant to you. You can opt out here
Disclosure of personal information to third parties
The Native Antigen Company respects your right not to be contacted unless you want to,
and we do not sell, trade, give, or rent information that can identify you personally to any
third party except as detailed below.
The Native Antigen Company does use third parties in order to fulfil certain functions on its
behalf. An example of this is that in order to ship a package to you, we have to tell the
shipping company your name and address and possibly phone/fax number. In these cases
we only disclose the information necessary to perform that specific function.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the
following ways:
If you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us at
contact@thenativeantigencompany.com
If you wish us to delete or amend records or information held in relation to you, please email
us at contact@thenativeantigencompany.com
Your consent
By using the The Native Antigen Company website, you are consenting to us collecting and
using the information as stated above.
If we change our privacy policy, we will post the changes here so that you are always aware
of what information we collect, how we use it and under what circumstances we disclose it.
Last updated: November 2018