Frequently Asked Questions

We can accept payment by credit card (Visa, MasterCard or American Express), or by bank transfer. We prefer not to receive payment by check.

We are usually happy to arrange 30 day credit terms for bona fide companies and institutions. Please note that we reserve the right to ask for payment in advance at our discretion, especially if you are a new customer.

We offer customers the option to purchase in GBP, USD or EUR.

Possibly. Please see our distributor page for details of countries where we have appointed official distributors.

We recommend that some of our products are shipped on dry ice. In most cases we use FedEx for these shipments, and recommend their Priority Alert + service, which offers dry ice replenishment if there are delays due to customs processes. Please be aware that this service is not available in all countries, and in all cities even in the USA and Europe.

We do make an additional shipping charge for dry ice shipments, which covers both the cost of the dry ice, and the additional weight of the package. There is a separate charge for the Priority Alert + service.

Dry ice shipments are not available to all countries. We will advise if this is the case, and discuss the best way to get products to you in such circumstances.

Some of our products are shipped at ambient temperature. We only do this where we have sufficient data to show that the products will be stable for the expected transit time.

If you prefer to have these products shipped on dry ice we can arrange this for you.

Yes, in most cases.

We will ship on your own courier account if you provide us with the necessary details. In this case we will not charge for shipping, but we may make a charge for handling, and for dry ice if it is required.

Please not that we cannot ship dry ice packages via DHL or UPS.

This depends on where the product is being shipped to. Most countries do not require permits for our products, and for regular destinations we are familiar with the shipping documentation that is required.

However, some countries do require specific import permits or declarations. We will notify you of this if we are aware of the requirements, but if we are shipping to your country for the first time we may ask for your assistance in obtaining the relevant details required for shipping to you.

This depends on your location, and if the product requires shipping at ambient temperature or to be kept on dry ice.

Our shipping charges are regionally defined, in the UK, Europe (EEC), North America and the Rest of the World as detailed below

Under the Toxic Substances Control Act (TSCA), The US Environmental Protection Agency (EPA) requires newly manufactured or imported chemicals to be on the TSCA inventory.. Inventory listing is accomplished through submission of a Premanufacture Notification (PMN) to the EPA. There are some narrow exceptions which allow the use of unlisted substances to be used exclusively for research and development (R&D) activities. These activities must be conducted under the provisions of the R&D exemption found in 40 CFR 720.36. PLEASE BE ADVISED THAT THE PRODUCT(S) YOU ARE PURCHASING FROM THE NATIVE ANTIGEN COMPANY MAY CONTAIN INGREDIENTS THAT ARE NOT ON THE TSCA INVENTORY. We claim R&D exemption status under TSCA for all products, unless otherwise marked, including those labeled “Research Use Only” or “RUO”. This labeling means that you may only use the products exclusively for research and development (R&D) activities.

It is very important to understand the activities that you are permitted to conduct under the R&D exemption. Failure to follow TSCA’s stipulations regarding the R&D exemption could result in substantial penalties. For informational purposes only, some of the requirements to qualify for the R&D exemption include:

• The material is used solely for R&D purposes.
• The activities must be conducted under the direct supervision of a technically qualified person, who can understand and relate the exposure risks associated with the material.
• Any unused material is disposed of according to local regulations.

Additional information and guidance can be obtained from the EPA publication, New Chemical Information Bulletin: Exemptions for Research and Development and Test Marketing. You can obtain this bulletin by calling the TSCA information Service (202) 554-1404.

For our products we supply a Material Safety Data Sheet (MSDS). Please review the MSDS for risks and handling precautions believed to be associated with this material. Electronic copies of our MSDSs can be found online.

Of course, just let us know what you need and we will prepare a quotation for you.

Of course, we hope that you won’t have any problems with our products, but please be assured that we will do our very best to assist if things do not work out as you might have expected.

Please contact us with details of your problem, and we will review the information and offer relevant advice as quickly as possible. We may need to contact you to find out more, and we may undertake tests in our own laboratories to support you.

We are proud of the quality of our products, and will work to ensure that you are completely satisfied.